FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS FOR DAYCARE
Please contact us if you cannot find an answer to your question.
The best way to reach our front desk is through email!
info@littlewhitedogdaycare.com
You can add your dog to our waitlist by filling out our enrollment form here! After you fill out both an enrollment form & pet personality profile, one of our puppy managers will contact you with any further questions about the forms, and schedule an evaluation shortly after that.
Between two and four weeks. We thank you for your patience!
We require up-to-date Rabies, Distemper, and Bordetella vaccines. Dogs CANNOT attend LWD without an active Rabies vaccine.
Cancellations must be made before we close the night before.
Example: Email us a cancel notice before 7PM Thursday night to cancel properly for Friday morning.
Cancellations made the day of your scheduled visit will be charged a cancellation fee of $10 or a no show fee of $42 without notice.
You can cancel via email info@littlewhitedogdaycare.com.
No, we do not offer pick-up and drop-off services.
No, we do not offer late drop-off services. All pet parents are required to drop off their dog between our check-in time of 7 AM - 9:30 AM for BOTH daycare & boarding! Thank you!
Yes, we recommend scheduling at least 1 week in advanced, but you can email us for availability if your requested day is full.
Our staff-to-dog ratio is 1 handler per 15 dogs to ensure that each dog receives individual attention and care.
LWD uses a third party system for reservations called Pet Exec. Once you are approved for an evaluation, you will receive your client login via email.
Any log in or site issues, please email us!
Our facility offers over 6,000 square feet of indoor and outdoor play areas, rubberized floors inside, a clean cage free play environment and trained staff that interact and supervise doggie play time. Our outside space allows your dog to ensure the sunshine, play in the pools in summer and just run around and have fun!
Dogs are separated by size, temperament and play style. All dogs will undergo a trainer approved temperament test before being allowed in play groups. Little White Dog will never discriminate by breed. Dogs are accepted based on temperament and play style.
Only on Saturday from 8:30 AM to 5:30 PM. We are closed on Sundays.
All dogs over 6 months are required to be altered to continue attending daycare.
We occupy 8,000 sq ftw of indoor climate controlled space with HVAC filtration.
Yes, dogs are taken outside to our fenced yard throughout the day.
We do not cut hair, but we do blow dry and brush out fur for the bath add on.
No, we only have webcam access for us to review the dogs when necessary, and instead provide daily photos for clients on facebook & instagram, as well as daily verbal reports when you pick up.
FREQUENTLY ASKED QUESTIONS FOR BOARDING
Please contact us if you cannot find an answer to your question.
We require 48-hour notice for cancellations. Cancellations made within 48 hours of your scheduled visit will be charged a cancellation fee of $50.
No, we do not offer late drop-off services. All pet parents are required to drop off their dog between our checkin time of 7 AM - 9:30 AM for BOTH daycare & boarding.
Little White Dog is not a boarding facility primarily. Our policy requires all dogs to attend daycare at least twice within the last 30 days before they board. Little White Dog is your dog’s home away from home, we like to be sure your dog stays familiar with us!
Yes, after 9 AM all dogs that boarded overnight are integrated into their assigned daycare group. Whether you are going away for one night or a week, we will ensure your pup has a fun filled stay with lots of extra attention from our handlers.
Your dog will sleep here in a comfy room or crate. They can also enjoy a sleepover with one of our staff members in our overnight room for an additional charge.
3 days of daycare, including 1 Full-Day, will allow us to observe if your pup is ready to stay with us for a prolonged period of time.
Please bring: Portioned and labeled meals (if it's a longer stay, a food container with a scoop and instructions is perfect)! Labelled medications and instructions! A blanket or bed from home! An emergency contact!
Do not bring: Toys or Bowls. We have plenty here and want to avoid their personal items getting lost in ours!
Only if requested or suggested! Your pup can stay with one of our handlers at LWD for $20 each night.
That $20 goes directly to the overnight handler. We love to snuggle with your pup as much as you do!
You can schedule through your client portal. A deposit of $50.00 is required to reserve your boarding stay. This amount will be charged automatically using the card on file the day prior to boarding, if we do not receive payment ahead of time. You can put down your deposit through your client portal, or email us at info@littlewhitedogdaycare.com to charge the deposit for you.
Yes, we are open Sundays for boarding drop-off and pick-up, 7AM to 7PM.
Our experienced staff can administer medications, including those that need to be injected.